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Refund and Returns Policy
Multi Advertz Mart
Last Updated: 17 August 2026
1. Overview
At Multi Advertz Mart, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is eligible for return, you may request a return in accordance with this Refund and Returns Policy.
This policy applies to purchases made through our website:
By placing an order with us, you agree to the terms described below.
2. Return Period
We accept eligible returns within 7 days from the date of delivery.
However, if you receive a product that is damaged, defective, incorrect, incomplete, or missing an item/accessory, you must inform us within 24 hours of delivery.
Please contact us as soon as possible so that we can investigate the issue and provide an appropriate resolution.
Certain products may have different return conditions. Where applicable, the specific return terms will be mentioned on the relevant product page or in the product’s FAQ/product information.
3. How to Request a Return
To request a return, please contact us within the applicable return period through:
Email: contactus@multiadvertz.in
WhatsApp / Customer Support: +91 90763 66266
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Photographs/videos of the product and packaging, where applicable
- Shipping label/order details, where applicable
- Any other information reasonably required to process the request
For damaged, defective or incorrect products, photographs or videos may be required to verify the issue.
Please do not send any product back without first receiving return instructions from Multi Advertz Mart.
4. Return Eligibility
To be eligible for a return, the product should generally:
- Be within the applicable 7-day return period.
- Be unused, where applicable.
- Be in its original condition.
- Include the original packaging, accessories, manuals, tags and other items supplied with the product, where applicable.
- Be accompanied by the order details or proof of purchase.
Products showing signs of misuse, accidental damage, alteration or damage caused after delivery may not qualify for a return.
5. Damaged, Defective or Wrong Products
If you receive a product that is:
- Damaged during delivery,
- Defective,
- Incorrect,
- Incomplete, or
- Significantly different from the product ordered,
please contact us within 24 hours of delivery with your order details and supporting photographs/videos.
After verification, we may offer an appropriate resolution, which may include:
- Replacement
- Exchange
- Repair, where applicable
- Refund
- Another appropriate remedy
The resolution will depend on the nature of the issue, product availability and applicable circumstances.
6. Product-Specific Return Conditions
Different product categories may have different return, replacement or warranty conditions.
In particular, electronic products may have specific return, replacement, warranty or testing requirements.
Customers are advised to carefully check the FAQ and product information provided on the relevant product page before placing an order.
Where a product has specific return conditions, those conditions will apply in addition to this general Refund and Returns Policy.
7. Products That May Not Be Eligible for Return
For hygiene, safety, customization, licensing or other practical reasons, certain products may not be eligible for return.
These may include, where applicable:
- Personalized or customized products
- Products made specifically to the customer’s requirements
- Perishable goods
- Certain food or consumable products
- Personal-care or hygiene products
- Products that cannot be resold for health or safety reasons
- Opened or used products where the product category requires sealed packaging
- Downloadable or digital products, where applicable
- Gift cards or vouchers
- Products specifically identified as non-returnable on their product page
The applicable product listing should always be checked before placing an order.
Nothing in this section is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.
8. Change of Mind / Unwanted Products
For products that are eligible for general returns, a return may be accepted within the applicable 7-day return period, subject to the product being unused and meeting the return conditions described in this policy.
Certain products may be excluded from change-of-mind returns because of their nature. Such exclusions will be communicated on the relevant product page where applicable.
9. Return Shipping Charges
For a return due to change of mind, incorrect selection, or another reason not caused by Multi Advertz Mart, the customer will generally be responsible for the return shipping charges.
If the return is due to an error on our part, such as:
- Wrong product supplied,
- Damaged product received, or
- Verified manufacturing defect,
Multi Advertz Mart will handle or arrange the appropriate return shipping, subject to verification.
We will provide the necessary return instructions before the product is sent back.
10. Inspection and Approval
Once the returned product is received, it may be inspected to verify its condition and eligibility.
We will notify you after the return has been reviewed and inform you whether the return/refund has been approved.
If a returned product does not meet the applicable return conditions, we may reject the return, subject to applicable law and circumstances.
11. Refunds
If your refund is approved, we will normally initiate the refund within 5–7 business days after approval.
The refund may be processed using the most practical and feasible refund method, taking into account the original payment method, payment gateway, banking facilities and other circumstances.
Where technically and operationally possible, the refund may be made to the original payment method.
The time taken for the refund to appear in your account may additionally depend on your bank, payment provider, card issuer, UPI provider or other financial institution.
Accordingly, the total time for the amount to reflect in your account may be longer than our internal processing period.
Any refund will be subject to applicable deductions or adjustments, where permitted and applicable.
12. Refunds for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is accepted, any eligible refund will normally be processed using an appropriate refund method.
If an order has already been dispatched, the applicable cancellation, delivery and return procedure may apply.
13. Exchanges and Replacements
Where an exchange or replacement is approved, it will generally be provided for the same product or an appropriate equivalent, subject to availability.
If the replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
14. Missing Items or Accessories
If any item, accessory or component that should have been included in your order is missing, please notify us within 24 hours of delivery.
We may request photographs/videos of the package, shipping label and received contents to investigate the issue.
After verification, we will provide an appropriate resolution.
15. Manufacturer Warranty
Some products may carry a manufacturer’s warranty.
Where a manufacturer warranty applies, warranty claims may be subject to the manufacturer’s warranty terms and conditions.
Our return policy does not replace or reduce any applicable manufacturer’s warranty or statutory consumer rights.
Customers should check the product page and FAQ for warranty information before purchasing electronic or other warranty-covered products.
16. Sale and Discounted Products
Sale, promotional or discounted products may be eligible for return depending on the product and the specific offer.
Any special return or refund conditions applicable to a promotional product will be displayed on the relevant product page or communicated as part of the offer.
17. Gift Orders
If a product was purchased as a gift, the return and refund will generally be processed against the original order and payment method, subject to the applicable return conditions.
18. Delivery Issues
If your order shows as delivered but you have not received it, please contact us as soon as possible.
We may investigate the matter with the delivery partner and request relevant information from you before determining the appropriate resolution.
19. Unauthorized Returns
Please do not send products to our office or any other address without first contacting Multi Advertz Mart and receiving return instructions.
Unauthorized returns may cause delays in processing your request.
20. Grievance Redressal
For any complaint, concern or grievance relating to an order, product, return, refund, delivery or any other matter concerning our services, you may contact our Grievance Officer:
Grievance Officer: Asif Kotadia
Contact Number: +91 7718889662
Email: contactus@multiadvertz.in
We will acknowledge consumer complaints within the applicable prescribed period and endeavour to resolve them in accordance with applicable laws. Under the Consumer Protection (E-Commerce) Rules, consumer complaints are to be acknowledged within 48 hours and redressed within one month from receipt.
21. Contact Us
Multi Advertz Mart
Email: contactus@multiadvertz.in
WhatsApp / Customer Support: +91 90763 66266
Office Address:
Mohid Heights,
Four Bungalows,
Andheri West, Mumbai,
Maharashtra – 400053, India.
Business Hours:
Monday to Saturday: 9:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM
22. Changes to This Policy
Multi Advertz Mart may update this Refund and Returns Policy from time to time to reflect changes in our business practices, products, services or applicable legal requirements.
The updated policy will be published on this website with the revised Last Updated date.
23. Applicable Consumer Rights
This policy explains our standard return and refund procedure. It does not limit, waive or exclude any rights or remedies available to consumers under applicable Indian laws.
Where applicable, consumer complaints and refund requests will be handled in accordance with applicable consumer protection and e-commerce laws.
